Support Officer

We are looking for committed individuals to join us as Support Officers, to provide vital administrative expertise across a variety of departments in the National Crime Agency, for example; International, Payroll, Organisation Services or IT.

Naturally you'll need to have meticulous attention to detail and an ability to work well under pressure in dynamic environments.

You will prioritise work, paying attention to detail, and ensure it is completed on time - tight deadlines are often an integral aspect of tasks allocated to Support Officers. You will carry out various administrative tasks such as preparing documents, booking rooms and organising events. Good IT skills will be vital so you will need to be competent with Microsoft Office and other systems.

Your varied duties mean that every day will bring a new challenge. The often time-critical nature of your activities will mean you must be able to multi-task and prioritise.

You will be part of a flexible, professional and capable workforce routinely working in a secure environment with a close-knit, highly-motivated team

A career with the NCA offers a chance to experience a wide range of work environments and opportunities. We need a committed and a diverse workforce, representative of the communities we serve.

From your first day, you will play your part.

You may be expected to work directly or indirectly in tackling child sexual exploitation and abuse. This may involve exposure to child sexual abuse images and material. All officers working on or supporting this type of operational activity will undergo a psychological assessment on taking up the role and at regular intervals once in post.

By applying for this role you are confirming that you are willing to work on child sexual exploitation and abuse operations.

Apprenticeship Opportunities as a Support Officer

There's never been a better time to undertake an apprenticeship. Not only is the government committed to supporting 3 million new apprenticeship starts in England over the course of this Parliament, but 30,000 of them will be based in the Civil Service by 2020.

Modern apprenticeships offer quality learning that's developed by experts in their fields. Many lead to a recognised qualification or accreditation and you can take them in a variety of ways, including workplace learning, formal learning and digital learning, you can even devote 20% of your time at work to do it.

Apprenticeships offer opportunities for everyone - from school leavers to post graduates to mid-life career changers. The new world of apprenticeships will help us fill skills gaps, increase social mobility and truly offer a ladder of opportunity to all. So come and join us!

As a Support Officer, we will offer you the opportunity to undertake a 12 month, L3 Business Administration Apprenticeship. This apprenticeship will allow you to manage communications, coordinate activities and improve processes. Our Support Officer roles have a strong customer focus and there is a lot of variety in the tasks that you'll do.

This is a brilliant opportunity to learn whilst you earn and develop your business skills and confidence along the way.

We have a number of vacancies across a wide variety of areas within the National Crime Agency from supporting our International Crime Bureau to supporting our Corporate Service functions.

We are looking for candidates with a range of knowledge, skills and experience across all our functions including the following but not limited to:

  • UK International Crime Bureau
  • Finance
  • Organisational Services Unit
  • Technology Command

More information regarding the responsibilities of each of our Commands can be found on our NCA Website.


19,046 - Roles based in London will receive an additional London Weighting Allowance of 3,258. Pay principles on Civil Service transfers apply for current civil servants transferring to the NCA at the equivalent grade.


Roles are available in London, Warrington, Birmingham, East Midlands, Bristol and Wyboston.

Please note: The majority of vacancies in East Midlands and some roles in Warrington will require shift work. These 24/7 vacancies attract a shift allowance of 12.5% of salary

Selection Criteria

We are looking for candidates who have:


  • Collaborating and Partnering
  • Managing a Quality Service


  • Data Input/Research skills
  • Interpersonal/Customer facing skills
  • Proven administrative experience to include the effective management of data, records and correspondence

As a Support Officer we have opportunities to join a Business Administration Apprenticeship. If you are interested in this apprenticeship scheme please notify us on your application form.

The Selection Process

  • Stage 1 - Complete the on-line application form
  • Stage 2 - Shortlist stage (This will be 250 words based on 'Collaborating and Partnering')
  • Stage 3 - Online assessment, if successful at Stage 2, you will be invited to complete an online assessment. The online assessment consists of a verbal and inductive reasoning test. Instructions on requesting reasonable adjustments will be provided at Stage 3.
  • Stage 4 - If successful at Stage 3, you will be invited to attend an online video interview, which will assess against the above selection criteria.

Candidates who meet the required standard at interview will be posted in merit order by their location preferences.

Candidates who are successful but not initially posted as a result of this recruitment process will be placed onto a reserve list to be considered for potential vacancies over a 12 month period in merit order and by location preference.