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Day in the Life

Qamar YunusQamar Yunus

Programme Manager

As Programme Manager of IPS Customer Service Procurement Projects, I have recently been involved in the Procurement, Award and Transition of new contracts for IPS. These have included a Contact Centre, Secure Delivery and a Third party Counter Services contract.

My role currently involves managing three project teams. I have to ensure that each team is delivering the requirements outlined in the project’s Business Case. Projects in IPS follow the PRINCE2 methodology. Therefore there is an emphasis on the Project Plan, Risk and Issue register. I hold weekly checkpoint meetings with each team to ensure that they have completed the activities for the period and are on track to deliver the activities for the next period. I investigate any negative variances and provide a course of action to bring the project back on track.

The other side of Programme management is managing the various Stakeholders and their expectations. The major stakeholder for me is the Programme Board, to whom I report once a month. This involves preparing Highlight Reports for each project. These show how I am managing the project resources, the finances, the risks and the benefits. This is also an opportunity for me to escalate issues that I think the Board needs to be aware of. These include things that have gone well and things that are not going to plan.

What I enjoy most about my role is managing lots of different work streams that are progressing at different rates with their own issues. There is a lot of satisfaction in bringing them all together to deliver a project that comes in on budget and on time.

When interviewing staff, I am always looking for enthusiasm. I am a big believer that skills can be taught as long as there is enthusiasm to learn.

IPS offers an environment for learning and developing and I am proof of this commitment. I joined IPS as an Admin Officer in 1998. IPS training allowed me to become an Executive Officer managing a team of 10 staff. Further mentoring resulted in my promotion to a Higher Executive Officer, where I was managing 129 staff serving over a thousand customers a day. IPS gave me the opportunity to develop my management and customer service skills. Based on my knowledge of the business and IPS project training, I was selected as one of the first IPS project managers and promoted to Senior Executive Officer. After successfully delivering a number of projects and training on the job, I was encouraged to go for my Grade 7. IPS has provided the opportunity and support to work on projects and programmes that have both a national and global impact. The result is an increase in my experience, skills set and in my commitment to the IPS vision “to be the trusted provider of identity services.”

Thanks to the IPS Mentoring Programme I successfully passed the Grade 6 assessment centre, in October 2007, and have been working as a Programme Manager since then. So if you have the enthusiasm to learn, IPS will provide the training and support for you to progress.

See you soon.