Local Government & Social Care Ombudsman
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Job Details


Location Coventry, London and York Offices
Department Assessment or Investigation
Closing date for applications 22 October 2018

Please note: The closing date for applications is 0900 on Monday 22nd October 2018.

Local Government & Social Care Ombudsman

For more than 40 years, we've been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don't take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff.

Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you can make a difference and have the perspective we're looking for, please get in touch.

Further information about the LGSCO is on the website www.lgo.org.uk.

The LGSCO wishes to appoint Investigators to be based at our offices in Coventry, London and York.

Salary Scale (pay award pending)

Coventry and York Offices - £34,745 to £42,486 per annum
London Office - £38,289 to £46,032 per annum

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO. This includes complaints relating to failings in services by local authorities and social care providers.

The role operates in a collaborative environment where individuals contribute to the team and are involved in group and project work, joint working on investigations, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice. Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of self-reliance and self-confidence in their work.

Additional Information

Please note: If you have previously applied in the last 12 months your application will not be considered on this occasion.

Further Information

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