Local Government & Social Care Ombudsman
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Job Details

Investigators


Ref LGSCO1
Location Coventry, London and York Offices
Department Assessment or Investigation
Closing date for applications 25 October 2017
 
Please note that the closing date for applications is 0900 hrs on Wednesday 25th October 2017.

The Role

Local Government & Social Care Ombudsman

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. So if you can make a difference and have the perspective we’re looking for, please get in touch.

Further information about the LGSCO is on the website www.lgo.org.uk.

The LGSCO wishes to appoint Investigators to be based at our offices in Coventry, London and York.

Salary Scale

Coventry and York Offices - £34,063 to £41,652 per annum
London Office - £37,538 to £45,129 per annum

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO. This includes complaints relating to failings in services by local authorities and social care providers.

  • In the Assessment Phase, Investigators are responsible for making rapid enquiries in high volumes of cases, to resolve cases where possible and to determine which complaints require more detailed investigation.
  • In the Investigation Phase, Investigators are responsible for carrying out formal investigations; and, wherever appropriate, remedying individual injustice arising from maladministration and identifying public value and service improvement issues that arise from complaints.

Investigators work flexibly according to business need and will, subject to management discretion, operate in any phase of the investigation process, in special project or professional practice roles or in any particular category area of complaint (defined, for example, by subject specialism or geographical area).

The role operates in a collaborative environment where individuals contribute to the team and are involved in group and project work, joint working on investigations, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice. Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of self-reliance and self-confidence in their work.


Further Information

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