Please note that the closing date for applications is 0900 hrs on Wednesday 25th October 2017.|
Local Government & Social Care Ombudsman
For more than
40 years, we’ve been the voice of the public. Helping people put things
right with their local council or adult social care provider as well as using
what we learn from complaints to improve local public, and independent adult
social care, services. We don’t take sides: we make fair decisions after
listening to both sides of the story and weighing up all the evidence.
Our service is free and we are committed to delivering value for money. We know
that our success depends on the integrity and skills of our staff. So if you can make a difference and have the
perspective we’re looking for, please get in touch.
Further information about the LGSCO is on the website www.lgo.org.uk.
The LGSCO wishes to appoint Investigators to be based at our offices in Coventry, London and York.
|Coventry and York Offices
to £41,652 per annum
to £45,129 per annum
Acting with the delegated authority of the Ombudsman,
Investigators assess and investigate complaints made to the LGSCO. This includes
complaints relating to failings in services by local authorities and social
- In the Assessment Phase, Investigators
are responsible for making rapid enquiries in high volumes of cases, to resolve
cases where possible and to determine which complaints require more detailed
- In the Investigation Phase, Investigators are responsible for carrying out
formal investigations; and, wherever appropriate, remedying individual
injustice arising from maladministration and identifying public value and
service improvement issues that arise from complaints.
Investigators work flexibly according to business need and
will, subject to management discretion, operate in any phase of the
investigation process, in special project or professional practice roles or in
any particular category area of complaint (defined, for example, by subject
specialism or geographical area).
The role operates in a collaborative environment where
individuals contribute to the team and are involved in group and project work,
joint working on investigations, and various outreach activities (for example
external training for bodies in jurisdiction). However, Investigators are also
personally responsible for their own case work and for maintaining high
standards of professional practice. Investigators are expected to operate with
minimal guidance and supervision, demonstrating a high degree of self-reliance
and self-confidence in their work.
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