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Service Delivery Operative

Ref ABP0245
Location Southampton
Department Southampton
Closing date for applications   

Job Description

Full Time, Permanent Contract

Location Southampton

Competitive Salary + Benefits

ABP is the UKs leading port operator, with a unique network of 21 ports across England, Scotland and Wales. Our ports include Immingham, the UKs busiest port and Southampton, the UKs leading export port and number one for cars and cruise. The group's other activities include rail terminal operations (Hams Hall Rail Terminal), ship's agency, dredging (UK Dredging Ltd), and marine consultancy (ABPmer). Each port also offers a well-established community of port service providers.

In 2015 ABP and its customers handled 92 million tonnes of cargo. Together with our customers, we support 84,000 jobs and contribute 5.6 billion to the UK economy every year.

Southampton is the UK's number one vehicle handling port, Europe's leading turnaround cruise port and the UK's most productive container port. Operated by DP World Southampton, the terminal is home to the new 500m deepwater quay SCT5, which was purpose built to handle the biggest ships in the world. A major dredging programme ensures that 15.5m draft vessels - the biggest currently afloat - can access the port on most days of the year.

The port is less than two miles from the M27 and has direct rail links to the main railway network for both freight and passenger trains. The Port of Southampton is served by Southampton International Airport, while Gatwick and Heathrow airports are within easy reach.

The Purpose of The Role:

To deliver the port operations plan on a duty shift basis, and to undertake general port related activities.

To continually improve the performance of the port in its four key principles of safety, quality, service and efficiency.


  • Berthing of allocated vessels, including mooring / unmooring and fender moves
  • Installation of cruise access infrastructure including conventional and overhead gangways
  • Ensuring the landside infrastructure is available and in place for vessel arrival and departure
  • Installing, maintaining and removing infrastructure to set up temporary compounds and cruise facilities
  • Ensuring the quayside and surrounding areas are kept to the agreed standards
  • Supporting the maintenance and shift technicians as and when required
  • Helping to create a culture of continuous improvement, and being proactive in putting forward ideas to improve safety, quality, service and/or efficiency

Please Note - The shift pattern for a Service Delivery Operative involves working a combination of 4 on 2 off, and 3 on 2 off.

Skills and Experience required

  • Full, clean driving licence (essential)
  • Ability to work a fixed shift pattern (essential)
  • Eager to learn and develop new skills (essential)
  • Committed and self-motivated (essential)
  • Ability to work as part of a team, as well as work on own initiative (essential)
  • Good understanding of Health & Safety requirements and not afraid to challenge potential Health & Safety hazards (essential)
  • Previous experience within a manual based role (desirable)
  • Certification for plant driving, i.e. FLT, crane driver etc. (desirable)

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

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