Home | Returning users | Contact us | Accessibility | Terms of use

Job Details

Head of Landside Operations

Ref ABP0231
Location Southampton
Department Southampton
Closing date for applications   

Job Description

Full time, Permanent contract
Competitive Salary + Excellent Benefits

ABP is the UKís leading port operator, with a unique network of 21 ports across England, Scotland and Wales. Our ports include Immingham, the UKís busiest port and Southampton, the UKís leading export port and number one for cars and cruise. The group's other activities include rail terminal operations (Hams Hall Rail Terminal), ship's agency, dredging (UK Dredging Ltd), and marine consultancy (ABPmer). Each port also offers a well-established community of port service providers.

In 2015 ABP and its customers handled 92 million tonnes of cargo. Together with our customers, we support 84,000 jobs and contribute £5.6 billion to the UK economy every year.

Southampton is the UK's number one vehicle handling port, Europe's leading turnaround cruise port and the UK's most productive container port. Operated by DP World Southampton, the terminal is home to the new 500m deepwater quay SCT5, which was purpose built to handle the biggest ships in the world.

The port is less than two miles from the M27 and has direct rail links to the main railway network for both freight and passenger trains. The Port of Southampton is served by Southampton International Airport, while Gatwick and Heathrow airports are within easy reach.

The Role

Reporting to the General Manager, Service Delivery the purpose of the role is to lead the Landside Operations team to successfully deliver and continually improve Port operations, landside, in the key areas of Safety, Quality, Service and Efficiency.


  • Build and embed the new Port Operations Team. This will involve developing, motivating and training a diverse team in order for them to be able to fulfil their duties in line with customer and business expectations.
  • Lead the Port Operations and Stevedoring teams to successfully deliver in safety, quality, service and efficiency for the cruise business and other general Port activities. Also, identifying areas where safety, quality, service and efficiency can be improved, relating not just specifically to the landside operations but to the port operations as a whole.
  • Effectively lead and manage a 24/7 operation, ensuring suitable control mechanisms are in place to execute the plan in line with customer and business expectations and ensuring space within the port is used efficiently.
  • Act as an ambassador for the Beyond Zero safety campaign. Ensuring high levels of safe and healthy working standards are maintained at all times, and Health & Safety policies & procedures are adhered to. You will also be required to contribute to the management of the departmentís Risk Assessments and Safe Systems of Work.
  • Directly line manage a team of approx. 10 people. This will involve;
    • Providing coaching and mentoring to your team members.
    • Ensuring Continual Professional Development is maintained and training provided as necessary for the team.
    • Handling staff recruitment and conducting appraisals.
    • Carrying out disciplinary procedures where necessary.
    • Ensuring adequate cover of the operation is maintained.
    • Ensuring technology is used to maximise efficiency.
    • Ensuring compliance and adherence to policies and procedures.
  • Actively lead and develop the Port Operations team through inspirational leadership, ensuring employee engagement levels and team moral are maintained, as well as open & honest communication.
  • Proactively build effective relationships with key customers and work with them to influence the future ways of working within the industry. Installing techniques and ideas that embrace and enhance our customersí relationships and/or experiences.
  • Work closely with our commercial team in order to contribute towards the development of new business opportunities for the port, providing operational solutions to specific customer requirements.
  • Play an active role in the development and growth of the Operations Leadership Team.

Skills and Experience


  • Proven record of leading large operational teams and engendering a culture of continuous improvement.
  • Able to demonstrate exceptional leadership skills.
  • Evidence of customer service excellence.
  • Can demonstrate an ability for understanding complex operations.
  • The ability to think creatively and innovatively.
  • Self-motivated, with excellent communication skills.
  • Ability and experience if working as part of a team and leading one.
  • Good working knowledge of Health & Safety requirements, with ability to produce, update and issue Safe Systems of Work and Risk Assessments as required. Ensuring compliance with H&S requirements and other relevant legislation.
  • Flexible with regards to working hours and duties.
  • Proven experience of working well under pressure.
  • Demonstration of capability to multi task and to make business decision.
  • Desire to progress and stretch oneself.
  • Experience of building a new team.

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

Click here to apply for this job Click here to apply for this job

Back to search results Back to search results