Parliamentary and Health Service Ombudsman

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Revised Timetable

Customer Service Officer

Activity	Date
Capita to contact successful & unsuccessful candidates	w/c 20th October
Assessment (London & Manchester)	w/c 3rd November
Capita to send assessment scores to PHSO in agreed format	by 10th November
PHSO to contact candidates shortlisted for interviews	from 11th November
Interviews	w/c 24th November

Business Support Officer / Business Support Assistant

Activity	Date
Capita to contact successful & unsuccessful candidates	w/c 20th October
Assessment (London & Manchester)	w/c 3rd November
Capita to send assessment scores to PHSO in agreed format	by 10th November
PHSO to contact candidates shortlisted for interviews	from 11th November
Interviews	w/c 17th November

Operations Managers

Activity	Date
Capita to contact successful & unsuccessful candidates	w/c 20th October
Assessment (London & Manchester)	w/c 27th October
Capita to send assessment scores to PHSO in agreed format	by 3rd November
PHSO to contact candidates shortlisted for interviews	from 4th November
Interviews	w/c 10th November

Customer Service Team Leader

Activity	Date
Capita to contact successful & unsuccessful candidates	w/c 20th October
Assessment (London & Manchester)	w/c 27th October
Capita to send assessment scores to PHSO in agreed format	by 3rd November
PHSO to contact candidates shortlisted for interviews	from 5th November
Interviews	w/c 10th November

Caseworker Recruitment

Activity	Date
Capita to contact successful & unsuccessful candidates	w/c 16th October
Assessment (2 days in London, 2 days in Manchester)	w/c 3rd November
Open Days	tbc - after Assessment
PHSO assessment validation Meeting	10th November
Interviews	w/c 17th November